Roles and Responsibilities

·       Provide excellent service experience to all visits received in the office.

·       Deliver messages promptly to different areas.

·       Answer all incoming and internal calls with cordiality and respect.

·      Transfer Responsible for receiving all office visitors, answering the phone lines for each department, taking and distributing messages, mail and documents to all 

        staff members when received.

·       Responsible for receiving and delivery of official documents and sensitive information keeping a record and logbook per office policies. Maintain and update filing 

         system to track all incoming and outgoing letters and documents

·       Assist office staff members as needed.

·       Deal with staff requests with high sensitivity and confidentiality

·       Supporting and coordinating the induction of newly hired employees, long-term consultants, and interns

·       Administer staff insurance policies under the guidance of the HR Officer.

·       Maintain accurate records of insurance policies and serve as the point of contact for insurance-related queries from staff

·       Process insurance claims and liaise with insurance providers as needed

·       Support in a smooth transition during the end of employment

·       Briefing company roles and regulation to new joining staff, KYC updates, attendance, Introduction and bank account.

·       Developing and maintaining personnel files and databases of program staff, consultants, and fellows both in hard copy and electronically

·       Responsible for updating emergency contact information of staff members and update all contact list

·       Contribute to the receiving all purchased goods and maintain inventory of expandable and non-expandable items as needed.

·       Responsible for updating the staff directory. 

·       Raise requisition in the system as per the request from the team for the purchase of goods and services.

·       Monitor and keep records of guards, drivers and cleaning staff duties by updating their leaves and information in the system.

·       Check and update office supplies, first aid kits, kitchen supplies, cleaning supplies as well as their management.

·       Track vehicle repair and maintenance as well as update in the logbook

·       Track maintenance/servicing of office premises and equipment.

·       Assist in photocopy, printing and scanning documents

·       Undertake any other roles, tasks, or projects as delegated by the Head of Departments, especially when there are team member absences or specific needs for specialized support.

Qualification and Experience

·       At least +2 or enrolled in Bachelors in Business, Finance, Management, Administration

·       At least 2 years of working experience in front desk and or in administration

·       Basic written and verbal communication skills in English.

·       Good interpersonal skills and team spirit..

·       Proficient using Microsoft Office tools.

·       Communicating both one to one and in groups in writing, verbally, presentations and reports, in English, Nepali

·       Ability to facilitate clear and efficient communication across various departments

·       Proven ability to manage multiple tasks and projects simultaneously

·       Detail-oriented with strong documentation and record-keeping abilities

·       Ability to work well in a team and adapt to a multicultural work environment

Diversity, Equity and Inclusion at Sagar group

Sagar Group, diversity, equity, and inclusion are integral to our organization’s values and principles. We strive to create a work environment that is inclusive, respectful, and supportive of all employees, regardless of their backgrounds and identities. This commitment is evident in our human resource selection process, which is based on merit, qualifications, and competence.

To ensure a diverse and equitable workforce, the Sagar Group actively seeks to recruit individuals from a wide range of backgrounds, experiences, and perspectives. This includes, but is not limited to, gender, age, national origin, religion, race, caste, ethnicity, sexual orientation, disability, or social status. We believe that a diverse workforce enriches our organization, promotes creativity and innovation, and ultimately leads to better decision-making and improved business outcomes.

In line with our commitment to diversity and inclusion, the Sagar Group provides equal opportunities to all eligible applicants. We encourage applications from women, individuals from underrepresented groups. Our goal is to create a work environment where every employee feels valued, respected, and empowered to contribute their unique talents and skills.